Jobs: Processing Manager required in Cape Town

So we will be featuring jobs on this blog. Look out for them if you are ready to make the next big shift. In that light, if you fit the position below, hurry and apply then.

Woolworth is seeking a competent and qualified individual to fill the open processing manager position.

Manager Processing & Fulfillment

To maximize the delivery of processing and fulfillment services to internal and external customers, by managing the people, operational activities and technology in line with the customer services strategy. Ensure that FICA compliance requirements are met in line with legislation.

Responsibilities further include: 

• Operation plan execution;
• Compliance and risk management;
• POI and FICA document management;
• Analysis and reporting;
• Stakeholder management;
• Staff management.

Key Responsibilities

• Strategy Development and Monitoring
• Stakeholder Management
• Decision Making
• Action Orientation
• Leadership

Key Competencies

• Customer Service Strategies and Operating Plans
• Compliance and Risk Management
• POI Document Management
• Service Delivery/Meet
• Revenue Targets
• Stakeholder Management
• Analysis and Reporting
• Staff and Talent Management

Minimum Requirement

• Relevant degree or diploma in Contact Center Management

Experience Required

• 3 – 5 years managerial experience in a Contact Centre environment.
• Customer Services experience (essential).
• 3 years’ acquisitions and sales experience within the financial services industry.
• Call centre experience within the financial services industry.
• Understanding of the end-to-end sales process.

As a proud South African brand, Woolworths Financial Services is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions.

If you are interested in the above position please forward your CV to recruitment02@wfs.co.za with the name of the position in the subject line.

If you have not been contacted within two weeks after the closing date of this vacancy, please consider your application as being unsuccessful.

Closing Date: 03 May 2017