Job Description
Brief Description
This role provides
immediate response to administrative requirements in a sales environment, in
accordance with SLA parameters. The incumbent is individually accountable for
achieving results through own efforts.
KRA's
- Executes
routine administration procedures to ensure immediate operational
excellence in response to immediate requirements, in a multi-skilled
administration environment.
- Delivers
on production standards and adheres to service and quality standards,
incorporating four functions: code, verify, quality assure and authorize.
- Provides
direct or indirect service to customers and intermediaries.
Job Requirements
- Gr12
(Matric) FAIS compliance
- Decision
Making
- Information
Monitoring
- Ownership
- Planning
& Organizing
- Team
Orientation
- Technical
Knowledge
Additional Details
- Documentation
Processing
- Executes
routine administration procedures to ensure immediate operational
excellence in response to immediate requirements.
- Provides
an indirect service to customers and intermediaries.
- Responds
to immediate requirements within procedure.
- Delivery
incorporates some of the unit's functions i.e.: code, verify, quality
assure and authorize.
- Delivers
on daily production standards.
- Personal
Effectiveness
- Accountable
for service delivery through own efforts.
- Individually
accountable for managing own time, tasks and output quality over periods
of 1 day to a maximum of three months.
- Makes
increased contributions by broadening individual skills.
- Collaborates
effectively with others to achieve personal results.
- Accepts
and lives the company values.
- Quality
Assurance
- Performs
quality checks on own work.
- Adheres
to service and quality standards.
