This offer came after rival airline Delta outlined plans to offer up to $9,950 in such cases. United Airline also said it would take actions to reduce overbooking flights and improve customer satisfaction.
A statement from them states:
"Our goal is to reduce incidents of involuntary denial of boarding to as close to zero as possible and become a more customer-focused airline," the carrier said in the statement.
If you recall, United has in the last two weeks been embroiled in controversy after viral videos recorded by fellow passengers showed David Dao, 69, yanked from his seat aboard a Louisville, Kentucky-bound United flight before takeoff from Chicago's O'Hare International Airport to make room for crew members. Dao lost two front teeth in the scuffle, incurred a concussion and broke his nose, according to his lawyer, and he will likely sue the airline.
It is typical of the Airline to oversell flight seats by less than zero to 3 percent of the plane seat capacity to account for no-shows. In a bid to satisfy customers, the airline has announced that they would no longer call law enforcement to deny passengers boarding nor would passengers who are already seated be required to give up their seats on overbooked flights.
The airline has also announced that they will adopt a "no questions asked" policy on permanently lost baggage, paying customers $1,500 for the value of the bag contents starting from June 2017.
Sounds good to me!
